Frequently Asked Questions

General

Do I need a quote before completing the tree work?Yes, for all new customers. 

How do I receive the quote?By email. If you don’t have one, we will send it by mail. 

Can I cancel my quote consultation?Yes. Please call or send us an email at least 24 hours before your consultation. 

How long does it take to complete the work after accepting the quote?This depends on the time of the year and workload. We usually complete the work after 2-3 weeks. 

How do I pay?Once the work is completed, we send you an invoice with all the payment details, either online banking or credit card. We do not accept cash. 

Are you insured?Yes, we have $5,000,000.00 Public Liability Insurance. 

Do you need power to do the work?No, we are petrol or battery powered.

What regions do you cover?From Huntly to Tokoroa and everywhere in between. Raglan to Te Aroha and Matamata. 

Tree services

How much does it cost to remove a tree? 
There are too many variables to consider (access, height, tree’s condition, size, equipment, etc.) to know the exact price. We recommend scheduling a free quote consultation with one of our operations managers to discuss. 

Do you get rid of everything (branch, logs, etc.) once the job is done? 
Yes. We usually chip most of the branch material. The woodchips can be left on-site at the client’s request or removed.

Can larger diameter wood be left on-site?
Yes, we can leave the larger wood on site or load it away.
We can leave it on-site cut to your size requirement or left in longer lengths.

How close to the ground do you cut the tree? 
We cut the tree as close to the ground as possible. Although, rocks or other objects can get in the way.

Stump services

How much does it cost to grind a stump?

There are too many variables to consider (access, size, equipment, etc.) to know the exact price. We recommend scheduling a quote consultation with one of our operations managers to discuss costs. 

Do you check underground services? 
Yes. We will check if any underground services, like phones, fibre and water, are nearby during the quote. If you don’t know where they are, we can contact a service locator to identify their location.  

What is left behind after grinding the stump? 

A small pile of wood chips from the stump ground is left in the hole on-site. 
 
Can you dig out a stump?
Yes, although instead, we have a specialised machine that quickly chips the stump and mixes it with the soil, creating a mulch filled hole where the stump once was. This saves digging and disposal costs.


Still need help?

Please refer to our Terms and Conditions page or Contact Us page for any further queries.

 

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